Hangzhou Qianmei Technology Co., Ltd.
Cleancarza™ accepts qualifying return requests made within 30 days of the recorded delivery date.
Items submitted for a preference-based return should normally remain unused, clean, complete, and free from customer-caused damage.
Packaging, manuals, protective pieces, removable components, and accessories supplied with the product should be retained where possible.
A product should not be mailed back until return instructions have been provided by the store.
Cleancarza™ is operated by Hangzhou Qianmei Technology Co., Ltd.
When requesting a return, provide the relevant order information and a brief explanation. Photographs may be requested for visible damage, missing pieces, incorrect products, broken connectors, or other physical concerns.
Products that have been cut, rewired, disassembled, permanently mounted, repaired, materially modified, or damaged during installation may not qualify for returns based solely on preference.
Consumable cleaning materials that have been opened or used may also be excluded where permitted. These limitations do not remove remedies available for products received damaged, defective, incomplete, or materially different from the confirmed order.
Damage caused by incompatible equipment, liquids, unsuitable connections, excessive pressure, improper storage, unauthorized repair, or use outside the supplied instructions may affect return eligibility.
Once an authorized return is received and reviewed, an appropriate resolution may include a refund, replacement, or another available remedy. Return transportation may remain the customer’s responsibility where the return results from incorrect model selection, preference, sizing error, or incompatibility.